Shipping

IBERIA SKIN BRANDS INDIA PVT. LTD offers shipping to PAN India. We usually dispatch the order within 2 to 3 working days after receiving the order. You would also receive the tracking details by message or email . Customers usually receive the products within 3 to 6 working days, once they are shipped. This delivery period may be longer in remote locations within India. Delivery of products is not attempted on Sundays or gazetted holidays.

Cancellation Policy

We hope that your order never needs to be cancelled or returned. However, if you do need to cancel or return an order, we are here to help. We have outlined our cancellation and return policy below to help you through the process.

Here is a more detailed explanation of the cancellation and return policy:

• Orders that have not been shipped yet: You can cancel your order at any time before it has been shipped. If you do cancel your order, you will receive a full refund within 7-10 business days if the order payment is a prepaid.
• Orders that have been shipped: If your order has been shipped, you may be able to cancel or return it depending on the reason for the cancellation. For example, if your order was damaged in transit, you may be able to get a refund or a replacement.
• Wrong products received: If you receive items that are different from the ones you ordered, you can immediately contact the Iberia Skinbrands support team to ship the correct items to you. Please email us at info@iberiaskinbrands.in with the order ID and a brief description of the issue along with the pictures. We will respond within 48 hours and attempt to arrange a convenient pickup of the incorrect items. If pickup is not possible, we will work with you to find a mutually agreeable solution. A refund will be processed once the item has been returned or picked up.

Refunds: Refunds are processed as follows:

• If you paid with cash, you will receive a refund in the form of either coupon codes or you will have to share the bank account details to our support team in order to process the refund.
• If you paid with a credit/debit card, you will receive a refund to the same account from which you made the payment.

Here are some items that are not eligible for return or replacement:

• Items that have been damaged due to misuse 
• Damage that occurs due to malfunctioning of products
• Consumable items that have been used or installed.
• Items with tampered or missing serial numbers.
• Items that are not covered under the manufacturer’s warranty.
• Items that are returned without all original packaging and accessories.