Below FAQ are some common concerns of our customers. If you have other questions, please reach out to info@iberiaskinbrands.com.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure. Learn more about our store's safe checkout experience (powered by Shopify) here (https://www.shopify.com/legal/terms#DataProtection)
For more insight, you may also want to read Shopify’s Terms of Service here (https://www.shopify.com/legal/terms) or Privacy Statement here (https://www.shopify.com/legal/privacy).
We accept major credit and debit cards: Visa and Mastercard. We also accept other payment methods such as Paytm, net banking, wallet and UPI payments. We do not accept American Express.
Shipping & Delivery
The approximate delivery time is 1-5 working days.
All Shipping is FREE :) Here are the full details of our Shipping Policy (https://in.neutriderm.com/policies/shipping-policy).
Yes, we offer free shipping for all orders.
A full list of all of our shipping areas can be found here. If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Returns & Refunds
Yes, we offer full and partial refunds. Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund within 14 days of purchase. Please check our Terms of Service to see if you're eligible for a refund.
Warranty & Repair
If you have received incorrect, damaged or faulty items, please provide details (including photos) within 14 days of purchase. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please include your order number in the subject line so we can find your order easily and process your request promptly. *Please note: We do not reimburse for the cost of International Express Shipping.
